FAQ
Floral Products
Q: Will the product I receive be the same as that in the photo? We will use the same flowers in the photos for producing products, flowers are natural products, color, size, shape will be a little different. The flowers, floral containers and vary depending on season and supplier.
A: Sa Fleur promises to maintain quality, but also reserves the right to change the content of the product without notice.
Updates of website / products
Q: Is it possible to receive regular updates on our latest products and offers via e-mail?
A: Yes. Just enter your email and subscribe to our newsletter to get our latest news.
Newsletter
Q: Can I unsubscribe the newsletter?
A: Yes you can. By clicking the "Cancel Subscription" link on the bottom of our newsletter email, you will be unsubscribed from our email list. You can also change your email notifications setting as well as notifications for activities that you might be interested on the Subscriptions page of your account.
Member Login / Password recovery
Q: How can I recover the forgotten password? How do I reset my password?
A: If you do not remember your Sa Fleur password, simply click the link below and an email with guidelines on resetting your password will be sent to you.
Order Confirmation
Q: Can I track my order?/p>
A: Yes, customers can contact our Customer Service (852) 2325 2882 for questions regarding the orders.
Tracking Orders / Order status
Q: It is against the law to deceive or carry out illegal activities through its website safleur.com owned by Love Gift Limited. It is an offense for any person to use any fictitious material such as fake names, addresses, telephone numbers, or theft of another's credit card to make purchases on this website. The Company reserves the right to take legal actions.
A: If you would like to change your order 48 hours prior to the delivery date, you may need to pay for the difference in price , the difference will not be refunded if the new order is in a lower price. The Company will not accept any request for change of order within 48 hours prior to the delivery date. Depending on the status of the order, modification of order may incur additional charge.
Modification of order
Q: Can I remove the items in my order?
A: No. After the order has been confirmed, you cannot change the content of the order on the Internet. Changes of order can only be made at least 48 hours prior to the delivery date, please contact Sa Fleur's customer service for the arrangement.
Same day delivery
Q: Do you offer same-day delivery?
A: Same Day Delivery is available if your order is confirmed before 2pm, i.e. you received a confirmation from our Sa Fleur representative or email, from Monday to Friday. Please note that depending on the availability of flowers, we cannot guarantee same day delivery even if the order is made before 2pm.
Same Day delivery would not be arranged during Valentine's Day period (12/2 - 15/2) and Mother's Day period.
Wrong Product / Return of product
Q: What should I do if I / recipient receive(s) the wrong product?
A: Please contact our Customer Service Department immediately. We will deliver the correct product to the recipient in the shortest possible time.
Security Concern
Q: Is it safe to shop online at Sa Fleur?
A: Yes. you can shop with peace of mind as we try our best to keep your shopping and details safe.
Wrong info provided by customer
Q: What should I do if I accidentally provided the wrong shipping information?
A: When providing your order details, you should ensure that the information provided is correct. Sa Fleur will not be responsible for any orders that can not be delivered due to incorrect information provided by the customer. If you find that you have provided the wrong information, contact Customer Service immediately and give us at least 48 hours to make any changes. If we can not deliver the goods due to the inaccuracy of the information, we will try again to deliver the goods within 24 hours. Customer may need to pay an extra shipping fee.
Uncertain condition on delivery date
Q: What can you do if delivery fails due to weather or traffic conditions?
A: If either black rainstorm signal or typhoon signal No. 8 is issued or other emergencies on delivery day, the delivery service will be postponed. Our colleagues will contact the you to discuss the delivery arrangements. In such circumstances, no additional charge will be imposed
Recipient not available to pick up flowers
Q: What should I do if recipient is not in the delivery address when the good is delivered?
A: Delivery failure due to wrong address provided or no one answering the door upon the arrival of goods at the appointed time will require a rescheduled delivery and therefore an additional delivery fee HK$120-150 will be charged depending on the delivery address, except remote areas.
Customized flower arrangement
Q: Would you offer customized flower arrangement?
A: We currently do not offer customized flower arrangement except for events / wedding bouquet / corporate flower arrangement. If you would like to have the said arrangements, please contact us on email info@safleur.com or telephone 2325 2882 / 9419 9962.